Return Policy
Our commitment to your satisfaction
Return & Exchange Information
1. Return & Exchange Eligibility
To ensure your satisfaction, we accept returns and exchanges under the following conditions:
- Products must be unused, unworn, and in original condition with all tags, labels, and packaging intact
- No signs of wear, damage, or alterations
- No perfume or fragrance residue
- Returns and exchanges must be requested within 30 days of delivery
Damaged/Defective/Incorrect Items: If your order arrives damaged, defective, or incorrect, we will provide a prepaid return label and process a full refund or exchange at your request.
2. How to Return or Exchange
Contact our customer service team via [email protected] within 30 days of receiving your order.
Provide your order number, the items you wish to return/exchange, and the reason for your request.
Our team will send you a return authorization and instructions for shipping.
Package the items securely with all original materials and include the return authorization.
Send the package to the provided return address. Return shipping is the customer's responsibility unless the return is due to a defect or error on our part.
3. Refund Process
Once we receive and inspect your returned items, we will process your refund within 1-5 business days. Refunds will be issued to your original payment method.
Note: Shipping charges are non-refundable unless the return is due to a product defect or our error.
4. Free Returns for Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- We will provide a prepaid return label
- Choose between a full refund or replacement
We apologize for any inconvenience and will resolve the issue promptly.
5. Hassle-Free Customer Support
Our commitment to your satisfaction extends beyond returns:
- Personalized assistance from our customer service team
- Regular email updates on your return status
- Flexible solutions to meet your needs
Contact us at [email protected] for any questions or concerns.
6. Transparent & Simple Process
We strive to make returns and exchanges straightforward:
- Clear instructions at every step
- No hidden fees or charges
- Easy-to-follow return guidelines
7. International Returns
We accept returns from international customers under the same eligibility criteria. However:
- Customers are responsible for return shipping costs
- Any applicable duties or taxes are non-refundable
- Our team will provide guidance to minimize additional costs
8. Refund Processing Time
Refund timelines vary based on order status:
- Unshipped Orders: Refunds processed within 1-5 business days
- Shipped Orders: Refunds processed after we receive and inspect the returned items (7-14 days or longer)
If you do not receive your refund within the expected timeframe, please contact us at [email protected].
9. Return Address
Do not send returns without prior authorization. After contacting customer service, you will receive a return address via email. Sending items without approval may result in processing delays or refund denial.
10. Our Commitment to You
We stand behind our products and aim to provide exceptional service. Our return policy is designed to ensure your peace of mind when shopping with us. If you have any questions or concerns, our customer service team is available to assist you.
Frequently Asked Questions
Contact our customer service team at [email protected] with your order number and details about the items you wish to return.
Once we receive your returned items, refunds are processed within 1-5 business days. It may take additional time for your financial institution to credit your account.
Yes! Simply indicate that you'd like to exchange the item when contacting customer service. We'll process the return and help you place a new order for the desired item.
Need Help With a Return?
Email
[email protected]
Phone
(406) 463-8612